Terms and Condition (FAQ)

1. Will my personal information be revealed to third parties?: Yes, your data will only be used strictly relating to the training course which you've attended at our Centre. We need to use your data for authentication and submission to government authorities who accredit the courses, e.g., SSG, SCDF, etc. Additionally, we have our organization PDPA Policy in place to comply with prevailing Singapore regulations. By agreeing to the terms and conditions, you consent to collecting, using, and disclosing your personal data and training records to companies that access the Ministry of Manpower (MOM)'s Training Record System (TRS).
2. Will my personal information be submitted to Ministry of Manpower (MOM)’s Training Record System (TRS)?: Your Personal Information and course related information will be uploaded to TRS reflecting your WSH Training Records. If you are not AGREEABLE to this arrangement, please WITHDRAW from attending the course.

3. What are PTC’s operating hours?: We operate from 0830 hrs to 1730 hrs, Monday to Friday, except gazetted public holidays.
4. Do you conduct any courses during weekends or holidays?: Yes, we do conduct courses in the evenings, weekend & public holiday.For further details, please contact our hotline at 9833 8332 or 63163290 or log in to our website for more details.
5. Can PTC conduct courses at our site office?: Yes, we can conduct WSQ courses at clients’ location unless stated otherwise.
6. Are the courses conducted at PTC recognised by the authorities?: Yes, all our courses are accredited by SkillsFuture Singapore (SSG), Learning Service Provider (LSP) accredited by Singapore Accreditation Council (SAC), and Approved Training Institute (ATI) accredited by SCDF.
7. How do I enroll in a course?: You can either call our hotline 9833 8332 or 6316 3290; download the PDF enrolment form from our website & email to us at pioneertrg@singnet.com.sg or fax to 6316 3265; fill up the online booking form or walk in to our reception office to enrol.
8. When can I be sure of my enrollment?: We will send a confirmation letter to you immediately unless stated otherwise.
9. How do I pay the course fees?: You can pay via NETS, Cheque or Cash.
10. How do I get to know more about the courses?: You may : - Call our hotline: 9833 8332 / 63163290 - Browse our website - Fill up the enquiry form within our web site
11. What if I fall sick or encounter emergency situation when attending the course ?: You may postpone or cancel the course according to our policy. Please refer to our Terms & Conditions for Course Registration & Refund Policy.
12. What shall I do if I fail the course assessment? (What if I am assessed as Not Yet Competent?): For learners who failed the course assessment, they are required to retake the whole course. We may consider for discount rate for such recourse on a case by case basis. For those learners who had taken WSQ program and not yet competent, they will be coached until achieving competency unless otherwise.
13. What if I am not satisfied or agreeable with the assessment results?: You may appeal for a review if you are not satisfied or agreeable with the assessment results. Please go to the Enquiry/Feedback form and submit a feedback to PTC. Our person-in-charge will contact you upon receiving such request.
14. Can I come with my own transport vehicle?: Yes, there are parking lots available in the surrounding industrial complex.
15. How can I give feedback on your course / organisation ?: Please use the enquiry/feedback form to provide us your valuable feedback for our continuous improvement process. Your information will be treated with the strictest confidentiality and used only for review purpose.
16. Who is eligible to enrol for the Workplace Safety and Health (WSH)courses ?: Our courses are open to everybody, i.e. workers, supervisors, managers, professionals and employers. For more details, pleasecall our hotline at 9833 8332 / 63163290.
17. After confirmation and payment of course fees, am I allowed to withdraw or replace or change course dates?: Yes, you are allowed to replace with another candidate or change to another course date subject to the terms and conditions stipulating booking and refund policy.
18. Will I be eligible for SSG grant?: Participants who are Singapore citizen or Singapore PR and sponsored by the company are eligible for grants. Please call SSG at 67855785 or log in to www.skillsconnect.gov.sg for more information.
19. Do I get a safety pass and /or certificate after passing the assessment/exam?: Yes.
20. I lost my certificate / safety pass. Can I get a replacement ?: Yes. A replacement fee of $20 inclusive of GST is required as processing fee.
21. Are these courses conducted in the native languages of my workers ?: Yes we do conduct courses in English, Tamil, Bengali, Malay and Mandarin. Please check our website for the courses that you are interested.
22. Are there assessment / test for these courses?: Yes. All our courses include assessment as per regulatory requirements. You can go to the individual courses for more details.
23. Are there any requirements to be eligible for assessment / test?: Yes, participants are required to attain at least 75% or 100% attendance. (whichever is applicable)
24. After payment and confirmation of course date with PTC, can I withdraw/cancel ?: You are allowed to replace with another candidate or change to another course date subject to the terms and conditions stipulating booking and refund policy. Postponement will be done on a case by case basis.
25. Are the quoted course fees inclusive of GST?: Yes. All course fees quoted are inclusive of GST.
26. Do you offer discounts when I have a regular group of participants to attend?: We give promotional discounts from time to time. You can visit our website for more information or call our hotline at 9833 8332 / 63163290.
27. Can I send a representative of my company to collect the certificates?: Yes, your representative can collect the certificates with a Company Authorisation letter.
28. Are car parks/ canteens/amenities available at your centre?: Car-parks are available in surrounding buildings; canteens and amenities are within easy reach.
29. Booking & Refund Policy: Terms & Conditions for Course Registration & Refund • A Letter of Confirmation on the training date will be issued upon confirmation of your registration. • Full payment for the training can be made by cheque, cash or NETS upon confirmation. Payment should be made prior to course commencement date. • Certificates and Passes will not be released unless full payment is received. • No refund of fees allowed for cancellations of classes or absence of participants on the day of course commencement. However, for such cases, PTC would advise rescheduling or replacement of candidate provided a valid reason & evidence is given. • Full Course fee will be chargeable for absent on course date without valid reason & evidence. • Refund of fees is only on case by case basis, when the participants can show they were medically unfit or postponement or replacement is not possible by any means, • PTC reserves the right to alter or cancel class and / or venue without liability. • PTC reserves the right to revise the course materials to meet SSG / MOM requirements.
30. Where is PTC Located? Are you near to MRT station?: Please click here to view our location map and suggested ways to reach PTC. We are only about 450 meters away from Pioneer MRT station. Please click here to view the detail map. Bus services are available conveniently near to our Centre.

Disclaimer

Information provided on this website is on “as is” and “as available” basis and you agree that you use such information entirely at your own risk.

PTC gives no warranty and accepts no responsibility or liability for the accuracy or the completeness of the information and materials contained in this website. Under no circumstances will PTC be held responsible or liable in any way for any claims, damages, losses, expenses, costs or liabilities whatsoever (including, without limitation, any direct or indirect damages for loss of profits, business interruption or loss of information) resulting or arising directly or indirectly from your use of or inability to use this website or any websites linked to it, or from your reliance on the information and material on this website, even if the Centre has been advised of the possibility of such damages in advance.

This website may contains links to other internet sites. Such links are provided as an information service for the users of this website. As PTC has no control over third-party sites, the user hereby acknowledges and agrees that PTC is not held responsible or liable for any content or material on such sites. In providing such links, PTC does not in any way, expressly or implicitly, endorse the linked sites or resources or the respective contents thereof. The user further acknowledges and agrees that the PTC shall not be responsible or liable, whether directly or indirectly, for any damages or loss caused or sustained by the user, in connection with any use or reliance on information or material obtained from third party sites.